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Automated Review

The KYC Dashboard includes an automated review system (AutoReview) that pre-screens incoming KYC submissions. It reduces manual workload by handling straightforward cases automatically and by surfacing relevant information for human reviewers on more complex ones.

What It Does​

When a new KYC record arrives, the automated review system can:

  • Analyse submitted documents and data — checks identity fields, document validity, and consistency across submitted information
  • Validate against compliance rules — applies rules such as blocked country restrictions and other service-specific criteria
  • Make a recommendation — based on the analysis, the bot either auto-approves individual fields, flags issues for manual review, or rejects specific data points
  • Execute actions — approved fields are marked automatically; flagged items are highlighted for human reviewers to address

How Results Appear in the Dashboard​

Automated review results are visible on the record detail page under the Flow (or Check Flow) tab. This tab shows:

  • Which bot flow ran and when
  • The bot's assessment of each field and document
  • Any flags, warnings, or recommendations generated
  • The final recommendation (approve / flag / reject)

Reviewers can use this information as a starting point rather than re-examining everything from scratch.

Interaction with Manual Review​

The automated review does not replace human reviewers — it assists them. After the bot runs:

  • Records that pass all automated checks may be pre-cleared, reducing the time a reviewer needs to spend on them
  • Records with flags or rejections are surfaced with context, so the reviewer knows exactly what to focus on
  • The reviewer retains full authority to override any automated decision

All automated actions are clearly labelled as bot-generated in the record's activity log.

Blocked Countries​

Services can configure a list of countries from which applications are automatically restricted. If an applicant's nationality or document-issuing country matches a blocked entry, the automated review will flag or reject the record accordingly, and it will be routed for manual handling.

Activity Logging​

Every action taken by the automated review system is logged in the record's activity history, including:

  • When the bot ran
  • What it assessed
  • What actions it took or recommended
  • Any errors encountered during processing