Configure your dashboard and process
Service managers can access Settings via the KYC Dashboard menu on the top right corner.
KYC Review
Lock Verified Attributes
Prevent reviewers from rejecting attributes verified by certificates: Reviewers won't be able to reject an attribute when a related certificate is clear. e.g. Selfie cannot be rejected if the
Face Matchcertificate is clear (blue tick)Let reviewers reject any attributes: Reviewers are free to reject attributes, whatever the result of certificates
Reviewer Messages
Customises the messages and prompts that appear in the review interface when a reviewer takes an action. This allows your team to standardise communication and provide contextual guidance at the moment of each action.
Each action has a configurable message template. By default, operators can enter a free-text message instead of using one of the predefined messages. Free text notifications can be disabled for each notification type with the Let reviewers write a custom message switch.
If only a single message is predefined and the free-text option is switched off, the notification will be sent automatically without operator input.
Configurable Actions
| Action | What the message controls |
|---|---|
| Approve | Message shown to the reviewer when approving a record |
| Reject Profile | Message shown when rejecting the entire profile |
| Reject Attribute | Message shown when rejecting a specific field or certificate |
| Send Reminder | Notification message sent to the applicant as a reminder |
| Block Profile | Message shown when blocking a record |
| Unblock Profile | Message shown when unblocking a record |
| Delete Profile | Confirmation message when deleting a record |
| Review Requested | Notification sent to the applicant asking them to provide an update to their profile |
| Generate Certificate | Message shown and expiration settings when issuing a certificate |
Tags
Each message template supports tags — dynamic placeholders that insert contextual information into the message (e.g. applicant name, field name, date). You can add, edit, remove, and toggle the visibility of tags within each template.
Review Layout
Candidates' Identity attributes can be grouped for faster and easier KYC operations.
This is useful where reviewers are required to compare two or more attributes — for example a name and date-of-birth to an identity document — or where the display order of attributes should be defined.
You can:
- Create named groups to organise fields and certificates
- Assign identity fields and certificates to specific groups
- Set the display order of groups and fields within each group
- Rename groups to reflect your internal workflow terminology
Changes to the review layout affect all reviewers on your service.
Custom Fields
Custom fields allow you to collect and store additional data on KYC records that is specific to your business needs — information not covered by the standard identity fields.
Managing Custom Fields
- Add a new custom field with a name, type, and optional validation rules
- Edit an existing field's label, type, or configuration
- Delete a custom field (this removes it from all records)
Custom Field Uses
- Internal risk levels or scores assigned by reviewers
- Operational flags or tags (e.g. "VIP customer", "Pending OFAC check")
- Additional reference data specific to your compliance process
Custom fields appear as columns in the KYC List (can be toggled) and as editable fields on the record detail page.
The default custom field provided is Risk Level with options Low, Medium, and High.