Configure your dashboard and process

Service managers can access Settings via the KYC Dashboard menu on the top right corner.

KYC review

Lock verified attributes

• Prevent reviewers to reject attributes verified by certificates:
  Reviewers won't be able to reject an attribute when a related certificate is clear.
  e.g. Selfie cannot be rejected if the Face Match certificate is clear (blue tick)

• Let reviewers reject any attributes
  Reviewers are free to reject attributes, whatever the result of certificates

Reviewer Messages

These messages can be sent by the operator to the candidate at various stages of the KYC process.

By default, operators can enter a free-text message instead of using one of the predefined messages. Free text notifications can be disabled for each notification type with the Let reviewers write a custom message switch

If only a single message is predefined, and the free-text option is switched off, the notification will be sent automatically without operator input at the appropriate stage.

Review Layout

Candidates Identity attributes can be grouped for faster and easier KYC operations.

This is useful where reviewers are required to compare two or more attributes, for example a name and date-of-birth to an identity document, or where the order attributes are presented to the reviewer should be defined.

Custom fields

A custom drop-down field can be defined that is attached to every candidate. The available options and an associated colour for each are fully configurable.

Default custom field:

• Risk Level
  • Low
  • Medium
  • High