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Dashboard introduction

Overview​

The KYC Connect Dashboard is used by your team to receive, review, and process candidates who have uploaded their Identity to your service.

There are also some KYC process configuration available to operators with the manager role.

The dashboard is accessed at kyc.blockpass.org.

User Roles​

KYC Reviewer​

Handles the day-to-day review of incoming KYC submissions.

Can:

  • View the KYC applicant list
  • Open individual records and examine submitted data and documents
  • Start review
  • Reject profile
  • Add notes to records
  • Assign records to other reviewers
  • Send feedback requests to applicants

Cannot:

  • Approve
  • Block or UnBlock

KYC Approver​

Handles the review and final approval of incoming KYC submissions.

Can:

  • View the KYC applicant list
  • Open individual records and examine submitted data and documents
  • Start review
  • Reject profile
  • Approve
  • Add notes to records
  • Assign records to other reviewers
  • Send feedback requests to applicants

Cannot:

  • Block or UnBlock

Manager / Admin​

Oversees the service configuration and the review team.

All permissions:

  • Can process profiles
  • Can Block or Unblock
  • Can edit attributes
  • Configure service settings (required fields, message templates, review layout)
  • Add and manage custom fields
  • Manage team members and their roles
  • Set up webhooks for external integrations
  • Create and manage API keys
  • Export KYC data for reporting

Key Concepts​

Service​

A Service (also called a Client) is your organisation's account on the platform. It is identified by a unique clientId. Each service has its own applicant list, team members, settings, API keys, and webhooks.

If your team manages KYC for more than one service, you can switch between them from the service selector screen after logging in.

KYC Record / Applicant Profile​

A KYC record represents a single applicant's identity submission. It contains personal data, identity documents, certificates, a full action history, internal notes, and an optional merchant reference.

Record Status Lifecycle​

Profile received
       │
       ▼
  [Incomplete] ── processing / verification ──► [Waiting]
                                                    │
                                       Reviewer starts review
                                                    │
                                                    ▼
                                               [In Review]
                                                    │
                          ┌─────────────────────────┼──────────────────────────┐
                          ▼                         ▼                          ▼
                     [Approved]               [Rejected]            [Review Requested]
                                             (resubmit)             (notification sent
                                                  │                  to applicant to
                                                  └── Applicant ──►  provide an update)
                                                      resubmits
                                                       │
                                                   [Waiting]

At any point, a record can also be Blocked (applicant access suspended) or Archived (PII deleted and hidden from the active queue).

Certificate​

A certificate is a verified claim issued to an applicant after their identity or a specific attribute has been approved (e.g. "verified passport", "verified selfie").

Merchant Reference (refId)​

An optional identifier your organisation can attach to a KYC record to link it to a user or transaction in your own systems (e.g. a user ID or order number).

Support ID / Blockpass ID​

A unique identifier assigned to the applicant within the Blockpass ecosystem. Can be used to look up a specific record in the KYC list.

Authenticating​

A Blockpass Single Sign-On (OAuth) merchant-user account is required, and the merchant-user must be added to the service in the Admin Console.

Have your KYC operators visit the dashboard to begin the merchant-user registration process.

Services​

After logging in via Blockpass Single Sign-On you will be able to create and configure services.

A service is an instance of the KYC Connect product. Each service has an associated KYC Connect Dashboard. The dashboard collects and processes individual users' Identities as they are uploaded to the service.

Clicking the Blockpass logo at top-left from anywhere to get back to the Dashboard front page.

At top-right the username and avatar of the currently logged-in merchant-user is shown, alongside the currently active service.

Click the avatar to:

  • access the user's profile,
  • access the active service's dashboard management settings (manager),
  • export candidate data (manager),
  • change the currently active service (i.e. view the dashboard of a different service),
  • log out.